March 2021 Update

CU65

Round 2

All of the DHL and almost all of the Hermes orders have been shipped! Royal Mail orders will be shipping out this week! If you are a Royal Mail customer and you do not receive a tracking number by Monday 8th March, please contact us!

For customers that ordered GMK Stabilisers but didn't receive them; we will be working with our card processors to provide refunds after the remaining CU65 R2 orders ship this week. 

Round 3

CU65 Round 3 will be starting this month. We are excited to announce that the base kit will start from £99.99(exVAT) - we will be releasing more information soon!

Sign up to the interest list (link at bottom) to receive £5 off when the group buy launches!

CU80

Round 1

Round 1?! Yep, we are fulfilling our promise to our "Day Ones"; the 75 customers that first supported our crazy vision of an affordable custom keyboard.

This time last year we shipped out a sub-optimal CU80 PCB but promised customers that we would happily provide them with a fixed and improved version - now that time has come. You stood by us, you trusted us, you believed in us and now we are repaying the debt. Below is a form that R1 users can complete to claim their free R2 PCB.

https://forms.gle/yidbPsqfu2M1XrZN6

Round 2

Besides a few select orders, we are happy to announce that all of the orders have been shipped! 

For customers that ordered GMK Stabilisers but didn't receive them; we will be working with our card processors to provide refunds after the remaining CU65 R2 orders ship this week. 

Round 3

Round 3 is now closed and we are tallying up the total units purchased. These orders will submitted and confirmed with our manufacturers this week. Thank you to everyone that joined the group buy!

CU7

Following our last update we can confirm that our manufacturers are currently producing new sample pieces with our changes. To read more about the changes please read the February Update: https://caps-unlocked.com/blog/february-and-january-2021-update/

We are expecting these samples to be completed shortly and shipped to us. Once we have reviewed the samples we will greenlight production!

The PCB components and Aluminium have been ordered by our manufacturers and production should start this month. We are still on target to start shipping orders in Q2 2021. 

Aluminium Trays

This group buy was successful and is now closed; we are tallying up the total units purchased. These orders will submitted and confirmed with our manufacturers this week. Thank you to everyone that joined the group buy!

Don't worry if you missed out on this group buy as we will be looking to stock this item!

Deskmats

I LOVE ISO Deskmats are in-stock and available to purchase! Click the link below and order yours today!

https://caps-unlocked.com/pre-order-i-love-iso-deskmat/

Forms

So many forms! Here are the current forms that can be used to communicate address changes, issue and feedback with us.

Address Change Form (v2) and Product Issue Form

We have temporarily suspended these two forms. If you have an issue with your product, or would like to change your address, please contact us!

Product Testimonial Form

We want to hear your thoughts on our products so that we can improve for the future. In addition to this we want to post your reviews on the website and social media to inform other about your experience using our products. Please complete the form below to submit your testimonials and product reviews!

https://forms.gle/JG5GjYZMZEzB9TTf6

Brexit and Additional Import VAT for EU Customers

Since shipping CU65 and CU80 R2 units many EU customers have informed us that they are being asked to pay addiitonal import VAT. We have investigated this issue and we regret to inform you that customer in the EU may need to pay additional import VAT on their orders.

In December we informed customers that, based on information provided to us from DHL, customers would not need to pay adiditonal VAT as these products were purchased in 2020. Unfortunately it appears that this information was incorrect.

We regret to inform you that as a small business we are unable to cover any additional import VAT generated. We understand that this is extremely frustrating.

Interest Forms

Want to receive all of the latest news for a particular product? Sign up to the interest forms that interest you the most below and receive £5 off when the group buys go live!

Click here to sign up to the CU80 Interest Form!

Click here to sign up to the CU65 Interest Form!

Click here to sign up to the CU7 Interest Form!

Thanks for reading this months update! We are excited for 2021 and we can't wait to show you our fourth keyboard. ;)